1. Telephone: You may file a grievance or ask questions about the grievance process
by calling the PHC Member Services Department at 800-863-4155. Bilingual staff is available.
2. In
Writing: You may file a grievance in writing to PHC. Written grievances should
be sent to:
Partnership HealthPlan of California
4665 Business Center Drive
Fairfield, CA 94534
Attention: Grievance Unit
3. In
Person: You may file your grievance in person by visiting PHC's office at:
4665 Business Center Drive
Fairfield, CA 94534
4. Contracted
Provider: You may file your grievance at the office of any provider that is
contracted with PHC. Forms titled "Request for a Complaint or Appeal"
may be used to file your Grievance. These forms are located at all provider offices
that are contracted with PHC.
5.
Online Grievance Form: You may complete an online grievance form.
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